About CTO Tigerair Mandala
city ticketing offices (CTO)
Tigerair, established in 2004, is a leading budget carrier dedicated to connecting people across Asia Pacific. The Group operates from four bases in Singapore, Australia, Indonesia and the Philippines. Tigerair aims to expand its presence in Asia through both new strategic partnerships and organic growth.
As at 30 June 2013, the Group's fleet comprises 45 Airbus A320-family aircraft, averaging under three years of age.
Recent awards won by Tigerair include:
- Top 3 Airlines by Passenger Carriage (Singapore) at the Changi Airline Awards 2013
- Top Airline by Growth in Cargo Carriage at the Changi Airline Awards 2013
- Top Airline by Growth in Passenger Carriage (Singapore) at the Changi Airline Awards 2012 for 3 years in a row
- Best in-flight meals in the low cost airline category at the Asia Pacific Airline Food Awards 2012
- Low Cost Airline of the Year Award at CAPA's Aviation Awards for Excellence in 2010
Tigerair empowers people to explore new destinations and accumulate memorable experiences by offering an increased network of destinations and affordable travel options. It is also committed to maintaining the highest standards of safety, security and reliability.
Our New Identity
why a brand refresh?
Over the years as we expanded, we found that people travel to explore new destinations, to escape from their busy day-to-day lives or to connect and bond with family and friends. We recognized how much emotions and memories play a role in travel. Our refreshed brand represents this.
We embrace the simple belief that travel is about enabling great experiences and memories. Affordable air fares empower people to pursue their dreams which lead to relaxation, joy and great new experiences.
We aspire to be the leading airline and travel partner connecting people across Asia Pacific and our new brand reflects this aspiration.
Our new logo is simplified to depict the personality of the new Tigerair brand — warm, passionate and genuine.
The rounded fonts depict friendliness while the two dots, the first in grey and the second in orange, symbolises Tigerair's role in connecting our customers from one point to another. The different coloured dots also depict a friendly wink.
The orange semi-circle acts as a subtle reference to a tiger's tail, as well as a smile, representative of the passion and commitment in everything we do.
We're working to further align our operational processes and customer experience with our brand values. Our goal is to make travel as stress free and easy as possible for our passengers. The process of change is dynamic and collaborative, and we would like you to be involved.
We'll be rolling out a "voice of the customer" system to gather feedback from our passengers after their booking, flight and call-center interactions with us. We encourage you to be honest with us, as we'll be using your feedback to prioritise our change process.