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CTO Tigerair Mandala

Official

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City Ticketing Office (CTO) Mandalaair is an official Ticketing office of Mandala Tigerair. We develop our reservation system undeniably fast, reliable and accountable. We periodically update the system for better user experience and service.
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Reliable

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Our reservation system have more than 90% server uptime with capable of handling large number of transactions.
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Expandable

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Our agency scheme is ready to be adopt for varies of business. The user level managements are designed to give distinctive roles and capabilities on each level.
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Accountable

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We understand that business control is based on record. Our report is comprehensive and capable to export as .CSV format for further process.
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New Armada Airbus A320

Mandala Airlines adalah sebuah penerbangan dengan konsep "low-cost airlines" dengan kantor pusat di Jakarta, Indonesia. Mandala Airlines merupakan partner dari airlines dari Tiger Airways, sebuah perusahaan yang berbasis di Singapore yang merupakan anak perusahaan Singapore Airlines.
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Mandala Airlines

Mandala menerapkan one-single aircraft policy (kebijakan pengoperasian satu jenis pesawat), yaitu hanya dengan mengoperasikan armada Airbus, saat ini mandala telah telah mengoperasikan 6 pesawat Airbus 320 dan sedang dalam proses pemesanan 19 pesawat lainnya.
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Our New Identity

why a brand refresh?

Over the years as we expanded, we found that people travel to explore new destinations, to escape from their busy day-to-day lives or to connect and bond with family and friends. We recognized how much emotions and memories play a role in travel. Our refreshed brand represents this. We embrace the simple belief that travel is about enabling great experiences and memories. Affordable air fares empower people to pursue their dreams which lead to relaxation, joy and great new experiences. We aspire to be the leading airline and travel partner connecting people across Asia Pacific and our new brand reflects this aspiration.
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what's new?

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Our new logo is simplified to depict the personality of the new Tigerair brand — warm, passionate and genuine. The rounded fonts depict friendliness while the two dots, the first in grey and the second in orange, symbolises Tigerair's role in connecting our customers from one point to another. The different coloured dots also depict a friendly wink. The orange semi-circle acts as a subtle reference to a tiger's tail, as well as a smile, representative of the passion and commitment in everything we do.
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customer experience

We're working to further align our operational processes and customer experience with our brand values. Our goal is to make travel as stress free and easy as possible for our passengers. The process of change is dynamic and collaborative, and we would like you to be involved. We'll be rolling out a "voice of the customer" system to gather feedback from our passengers after their booking, flight and call-center interactions with us. We encourage you to be honest with us, as we'll be using your feedback to prioritise our change process.
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Interested to become agent? Signup Now

what's coming up?

You can look forward to many exciting changes, here are some of them:
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  • Ability to make changes to flight bookings online (this went live on July 3)
  • New fare product bundles that cater to different travelers' needs
  • Online pre-purchase of meals and snacks for all Tigerair flights
  • Many more destinations in the region
  • Mobile and web check-in for all passengers

Tigerair story

Tigerair, established in 2004, is a leading budget carrier dedicated to connecting people across Asia Pacific. The Group operates from four bases in Singapore, Australia, Indonesia and the Philippines. Tigerair aims to expand its presence in Asia through both new strategic partnerships and organic growth. As at 30 June 2013, the Group's fleet comprises 45 Airbus A320-family aircraft, averaging under three years of age.
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Our Office

Komplek Niaga Duta Mas Fatmawati Blok D2. No. 07 Cipete, Kebayoran Baru

e-mail:
sales@cto-mandalaair.com
phone:
021 - 7399635 / 7399616
fax:
021 - 72788748

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Tigerair story

Tigerair, established in 2004, is a leading budget carrier dedicated to connecting people across Asia Pacific. The Group operates from four bases in Singapore, Australia, Indonesia and the Philippines. Tigerair aims to expand its presence in Asia through both new strategic partnerships and organic growth. As at 30 June 2013, the Group's fleet comprises 45 Airbus A320-family aircraft, averaging under three years of age.
learn more